Withdrawal, Return and Exchange Rights and Periods

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 calendar days, after the date of we receive the payment of the purchase, without giving any reason and at no cost. By the time your or a third party indicated by you, other than the carrier acquire physical possession of the goods, this withdrawal period shall be extinguished. A new return period will be opened after that moment.

To exercise your right of withdrawal, you must notify your decision to withdraw from the contract by an unequivocal statement using the withdrawal form containing, for this purpose, the website ©EO DESIGN by Ernesto Oñate by clicking here (Withdrawal Form) or by sending an e-mail to: sales@eodesign.es including the following data: number of your sales contract, your name and surname, the products you purchased and your email.

To accomplish the withdrawal period it is sufficient that the communication concerning the exercise by you of this right is sent before the relevant deadline expires.

 

RIGHT OF RETURN

You are entitled to return goods if they are not to your full satisfaction within 14 calendar days after the date you or a third party indicated by you, other than the carrier, have acquired the physical possession of the goods purchased.

To accomplish the product returns period it is sufficient that the communication concerning the exercise by you of this right is sent before the relevant deadline expires. You can do this through the Return Form found on the website ©EO DESIGN by Ernesto Oñate by clicking here (Return Form) or by sending an e-mail to: sales@eodesign.es including the following data: number of your sales contract, your name and surname, the products you purchased which you want to return, the return reason and your e-mail. Also, you should indicate whether you want us to send you a new product or if you want to be returned the amount of the purchase.

 

RIGHT OF EXCHANGE

You are entitled to change the goods purchased by others if they are not to your full satisfaction, within 14 calendar days, after the date you or a third party indicated by you, other than the carrier, have acquired the physical possession of the goods purchased.

To accomplish the exchange of products period it is sufficient that the communication concerning the exercise by you of this right is sent before the relevant deadline expires. You can do this through the Exchange Form found on the website ©EO DESIGN by Ernesto Oñate by clicking here (Exchange Form) or by sending an e-mail to: sales@eodesign.es including the following data: number of your sales contract, your name and surname, the products you purchased which you want to exchange, the new products you want to purchase, your e-mail and the exchange reason, if you think it appropriate.

 

WITHDRAWAL CONSEQUENCES

In case of withdrawal, we will refund all payments received from you without undue delay and in any case not later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to carry out such reimbursement using the same means of payment used by you for the initial transaction. In any case, you will not incur any fees as a result of repayment.

 

RETURN CONSEQUENCES

If the goods are returned, we will refund all payments received from you, discounting the cost of the furniture packaging and the cost of returning, which will be the following, for returned product, according to the delivery area:

  • Mainland Spain and the Balearic Islands: 95 €.
  • EEC and the Canary Islands: 245 €.
  • Other destinations: 445 €.

These prices include taxes applicable to each area. The resulting amount shall be paid without undue delay and in any case not later than 14 calendar days from the date of receipt in our warehouse of the returned product. We proceed to carry out such reimbursement using the same means of payment used by you for the initial transaction.

©EO DESIGN by Ernesto Oñate will manage the collection of returned products, with the same means that it made the delivery.

In case of deterioration of the returned products during the period they were in your possession, ©EO DESIGN by Ernesto Oñate will assess the value of such deterioration and it will deduct it from the original drawback amount.

 

EXCHANGE CONSEQUENCES

When the goods have not left our warehouse: in case of change of products purchased by other products, the customer will not have to pay any costs of packaging and return. In this case, the customer will be sent a discount coupon for the value of the exchanged products to be used in the purchase of new products he wants. If the result is negative, after ordering new products, such amount shall be paid by the same means that he made the payment. If the result is positive, when the customer requests new products, he will pay the difference.

When the goods have already left our warehouse, but they have not come to your home: in case that you exchange the products purchased for other products, you will receive a discount coupon for the value of the products you want to exchange.

In that amount we will have discounted the cost of the furniture packaging and the cost of returning of the products you return, as it is specified in the paragraph relating to returning. You can use this discount coupon to buy the new products you want in exchange. If the result is negative, after ordering new products, such amount shall be paid by the same means that he made the payment. If the result is positive, when you request new products, you will pay the difference.

When the goods have already reached your home: in case of exchanging of products, ©EO DESIGN by Ernesto Oñate will manage the collection of returned products, with the same means that it made the delivery. You will receive a discount coupon for the value of the products you want to exchange. In that amount we will have discounted the cost of the furniture packaging and the cost of returning of the products you return, as it is specified in the paragraph relating to returning. This coupon will be sent without undue delay and in any case not later than 14 calendar days from the date of receipt in our warehouse of the returned product. In case of deterioration of the returned products during the period they were in your possession, ©EO DESIGN by Ernesto Oñate will assess the value of such deterioration and it will deduct it from the original drawback amount for the coupon discount elaboration. You can use this discount coupon to buy the new products you want in exchange. If the result is negative, after ordering new products, such amount shall be paid by the same means that he made the payment. If the result is positive, when you request new products, you will pay the difference.